Pop us an email info@countrysidelogs.com or if you would prefer please call us on 01428 724608 nd we will be more than happy to help with any questions or queries.

The office will be in touch within 48 hours of placing your order (Monday to Friday) to arrange delivery with you. Delivery will be made between the times of 9am and 4pm, specific timing of deliveries can not be provided. Delivery within a 10 mile radius is FREE, Deliveries of a 10-15 mile radius of GU33 with incur a £5 delivery charge, within a 15-20 mile radius will incur a £10 delivery charge, within a 20-25 mile radius will incur a £15 delivery charge. For delivery any further afield please contact the office. You can pay using MasterCard credit or debit cards, Visa credit or debit cards, Solo or Paypal.

The Ready To Burn scheme is in place to make sure people are burning the cleanest fuels at home to improve overall air quality, as part of the UK's clean air strategy.

The regulations aim to prevent harmful pollution from domestic burning by ensuring wood is certified as having a low moisture content.

Choosing to buy Ready To Burn certified wood reduces your impact on the environment, it emits less smoke and harmful particulates.

Kiln dried logs are the most efficient type of wood fuel to use in wood burners, stoves & fireplaces. They have less moisture than other types of logs (such as seasoned) so you get more heat per log. This is because the energy produced by burning the log is used to heat the space surrounding the log, instead of to heat (or burn off) the moisture contained in the log.

Typically seasoned logs (air dried) tend to be cheaper, but this is because they will have a higher moisture content than kiln dried logs, so can actually work out more costly in the long run due to being less efficient. Less moisture in log = more heat output. All of our kiln dried logs are dried to have a moisture content of below 20% for the best efficiency.

Prices listed include VAT (if applicable) and delivery is free on all orders. We try to offer the most competitive prices at all times, so our prices frequently change. The prices charged will be those displayed in checkout and on the confirmation page and confirmation email. You can pay using MasterCard credit or debit cards, Visa credit or debit cards, Solo or PayPal. 

Our subscription service means that you can enjoy regular log deliveries with ease.There is a minimum requirement of 3 orders but after this you can cancel or pause any time you like- no hassle! If you need to make amendments to your subscription you can contact us at any point.

Recurring deliveries will be sent every month/week on or around the same calendar day as when you placed the initial order. 

No discount codes or special offers may be applied to a subscription order.

If there is something wrong or you have any issues with your order, please do contact us immediately upon receipt. You can call us on 01428 724608 or email info@countrysidelogs.com, and one of the team will get back to you within 1-2 working days. 

We want to provide our customers with the best quality wood products and aim to resolve any issues promptly. If possible, we will resolve any issues once the complaint is received. 

In some cases, we may need further information regarding the issue so that we can investigate internally to provide a suitable solution. We will get in touch to acknowledge the complaint and request further information if needed.

We understand that problems can occur, our aim is to fix the issue in a way that you are happy with, as well as ensuring that any complaints are investigated properly so that they do not occur again. The more detail provided in the initial complaint will help us to do this, for example photos of any issues (if applicable).

Countryside Logs trading as Logpile Local take your data security very seriously, we do everything possible for you to shop with confidence.

Any data held about you and your order is held securely and encrypted to ensure that your details cannot be read by any unauthorised third party. We use a PCI compliant third party payment providers to process credit card payments.

We use the best commercially available security software (SSL), for e-commerce, plus it's the best solution for secure, online commerce transactions.